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Terms & Conditions

Why are these Terms and Conditions of Sale important to me?

These Terms and Conditions are important to you because they apply to all orders that you place with LEGO Brand Retail, Inc. through (the “ACEDEAL LEGO TOYS SHOP”) for delivery Round the World (including its territories and possessions). Additional terms may apply to certain products, such as software.  

We strongly recommend that you read these Terms and Conditions carefully before submitting your order to us.

1. How does it work?

Who am I placing my order with? 
When you make a purchase through the ACEDEAL LEGO TOYS SHOP, you are placing the order with ACEDEAL LEGO TOYS SHOP Brand Retail, 18 Christopher Street, Pride-Park, DE24 8JY, United Kingdom 

Any reference to "we", "us" or "our" means ACEDEAL LEGO TOYS SHOP Brand Retail, and any reference to "you" or "your" means you as a customer. References to "I" and "my" in the theme questions do also mean you as a customer.
Please note that the ACEDEAL LEGO TOYS SHOP is intended for consumers to purchase items for personal use, not for resale or commercial use.

LEGO and the LEGO logo are trademarks of the LEGO Group ©2016 The LEGO Group.

Can I make a purchase through the ACEDEAL LEGO TOYS SHOP if I am under 18 years or do not possess full legal capacity?  

No, we do not sell products through the ACEDEAL LEGO TOYS SHOP for purchase by children. If you are under 18 years or do not possess full legal capacity, you may only use the ACEDEAL LEGO TOYS SHOP website under supervision and with the consent of your parent or guardian.

How do I place my order in the online ACEDEAL LEGO TOYS SHOP? 
You can select products and add them to a virtual shopping bag via the button "Add to Cart. If the “Add to Cart button is replaced with a “Back Order” button, you can process the order by clicking the “Back Order” button, but the item will not ship until it is available.

When am I entering into a binding agreement? 
When you order through the ACEDEAL LEGO TOYS SHOP, you will have the opportunity to review, correct and delete your data before you place the order. By clicking on the button "Buy", or otherwise confirming your order, you are making a binding offer to purchase the products you have added to the virtual shopping bag.

Once you have ordered your products from the ACEDEAL LEGO TOYS SHOP, we will send you an automatic confirmation of receipt. This does not mean that the order has been accepted.

When you place your order with us, you are making an offer to buy, which is accepted by us when you receive a shipping confirmation email confirming the details of the ordered products, your online payment and delivery. It is, therefore, essential that you submit an accurate email address when placing your order.

Can I refuse to agree to the Terms and Conditions and still make a purchase? 
No, you will only be able to place an order if you agree to these Terms and Conditions.  In order to place an order through the ACEDEAL LEGO TOYS SHOP, you must agree to these Terms and Conditions by clicking the box "I agree to the Terms and Conditions".

What if the ordered products are not in stock? 
We cannot guarantee that all the ordered products are available in our inventory at all times.

We may make partial deliveries of products included in the same order if the products can be used separately. We will bear any additional shipping costs in such circumstances, and you will not be charged any extra costs due to partial deliveries.

We will inform you as quickly as possible if a product is not available or cannot be delivered on time. If the product will not be available in the foreseeable future, we reserve the right not to accept your offer.

In the Bricks & Pieces selection, we are not able to accept orders for parts that are temporarily unavailable. Should your order include such a part, we will remove the unavailable item from your order. We will communicate to you, if possible, when we expect to have any unavailable items back in stock so that you may place a new order for these items.

What if I want the products sent somewhere other than my address?
It is possible for you to request delivery to an address other than your billing address. In these cases we will not include the price or billing details to the delivery address, since we will assume that the delivery is a gift to the recipient. Your pricing information will be included in your shipping confirmation email.

Should I save a copy of the documents relating to my order? 
Yes, we encourage you to print or save a copy of these Terms and Conditions, your online payment information and shipping confirmation email, in case you need to contact us with any questions about your order. The shipping confirmation email will include a copy of these Terms and Conditions.

If you notice that any of the information emailed to you is incorrect, please contact us immediately so we can correct it.

How do you process my personal data?
You can find details regarding storage, review and updates of your personal data in our Privacy Policy.

2. How do you process my personal data? 

Unless otherwise explicitly opted into by you elsewhere (e.g. a cookie consent, VIP or LEGO ID sign-up, newsletter sign-up), we only collect, use, store and share the following data from you in connection with your order on
* Your name, delivery address, billing address and contact details like your phone number and email address
* If you have a LEGO ID, we also register your LEGO ID with the order and your order history
* If you are a VIP member, we register your VIP card number with the order and, if relevant, register VIP points earned/rewards redeemed
* Your payment details, as appropriate, and we will share those with your chosen payment provider as well as our payment processing partner. Please note that with some payment providers (e.g. PayPal) the personal information you provided to that payment provider may overwrite e.g. invoicing details we have on record for you. For more information please see "How do I pay?" section.

We will use, store and share your personal information in accordance with our Privacy Policy and will in regards to your order, use and share the personal information provided by you to:
* Fulfill and manage your order including sharing your personal information with our trusted 3rd parties providing us with warehousing, packing, shipping and delivery services, fraud detection and prevention services and debt collection services
* If relevant, adjust your VIP point balance
* Provide you with support via customer service
* Store your personal information with our trusted cloud storage partners
* Send you a post purchase survey via email including sharing your personal information with our trusted 3rd parties providing us with research and survey services
* Send you product catalogue via post including sharing your personal information with our trusted 3rd parties providing us with mailing and postal services

Please note that for the purpose of performing and delivering fraud detection and prevention services to us, our partner uses automated decision making in processing your personal information. You can request a manual review of the accuracy of an automated decision if you are unhappy with it.

You can find details regarding data collection, use, storage, retention, deletion, automated decision making processes, who we share your data with and when, data review and updates of your personal data in our Privacy Policy.

3. How should I understand the prices on ACEDEAL LEGO TOYS SHOP?

How is the pricing of my order determined?
The pricing of your LEGO order is determined by the country to which you are shipping. If your order is shipped to the United States, all pricing is in US dollars. If your order is shipped to Canada, all pricing is in Canadian dollars.

If my LEGO order will be shipped to the United States, will taxes be included in the final price?
Yes, an estimate of the applicable sales tax will be listed on the checkout page. The exact amount of sales tax charged will be calculated when your order is submitted and will be listed in your order confirmation. Sales taxes is calculated on the merchandise total, including shipping & handling charges when required by State law.

No, delivery costs are not included in the prices. Such costs will be added to your orders. The delivery costs are shown in the virtual shopping bag and in the order review, so you can see the costs before placing the order.

When you place an order from the Bricks & Pieces or Pick a Brick sections of the ACEDEAL LEGO TOYS SHOP, special shipping and handling fees will be added to the price. These special fees will be indicated in the virtual shopping bag before the order is placed.

What if the website shows a wrong price?
We do our best to ensure that all prices on our website are accurate. However, errors can sometimes occur. If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you or you do not reconfirm the order, the order will be cancelled.

4. What should I do if I am not satisfied with my order and/or my experience with the ACEDEAL LEGO TOYS SHOP?

What should I do if I am not satisfied with my order?
If for any reason you are not entirely satisfied with an order, please contact Customer Service. Our Customer Service will work with you to try to find the best solution to make you satisfied with your order from the ACEDEAL LEGO TOYS SHOP. You may also review the Your Satisfaction guidelines.

Please keep any faulty or broken items until you have received your replacement from us. This is important, since we may ask you to return the faulty or broken items to our Quality Department for inspection. After all, we want to make sure the error does not happen again. If we ask you to return something to us, we will pay for your shipping fees either upfront or as soon as you have sent us the receipt for the postage cost.

Can I exchange my gift card for cash?

Yes, gift cards can be exchanged for cash.

5. Are there any other things I should know about?

How does electronic communication between me and LEGO Brand Retail, Inc. work? 

When visiting the ACEDEAL LEGO TOYS SHOP or sending emails to our Customer Service team, you are communicating electronically with us.  We communicate with you by email or by posting notices on the website. For contractual purposes you consent to receive electronic non-marketing communications from us, and agree that all agreements, notices, disclosures and other electronic communications that we provide satisfy any legal requirement that such communications be in writing. When placing an order, you may also elect to receive marketing and other communications from us. This clause does not affect any statutory rights you might have.

To what extent is ACEDEAL LEGO TOYS Brand Retail, Inc. liable?


For the avoidance of doubt, the foregoing shall not preclude your recovery of damages for personal injury, loss or damage to personal property, or unauthorized use or disclosure of personally identifiable information caused by our negligence, gross negligence, recklessness, fraud or other willful, unconscionable or intentional misconduct. Nothing herein shall be construed to limit the clearly established legal right of a consumer to recover attorneys’ fees or other remedies afforded by statute or other law.

What can I expect from the images of the products I see on the website?

The images of the products on our website are for illustrative purposes only. We try hard to portray the items on our website accurately, however slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependent on the calibration and settings of individual screens. Attention to detail is very important to us. Still, typing errors can happen. In such cases, we’ll correct the error and follow the correct information.

Can I use any product I buy on the website for commercial purposes?

No, products sold through the ACEDEAL LEGO TOYS SHOP are for use by consumers only; products sold through the ACEDEAL LEGO TOYS SHOP must not be used for commercial purposes such as promotional campaigns, marketing or public relations. In addition, you may not associate any LEGO product or part thereof with any other company's name or logo.  For more details, please see our Fair Play Policy.

What if parts of these Terms and Conditions are deemed unlawful or invalid?
Should any part of these Terms and Conditions be deemed unlawful and/or invalid and thus not enforceable, this will not affect the validity and enforcement of the remainder of the Terms and Conditions.

What law will apply?

These Terms and Conditions and all matters arising out of or relating to these Terms and Conditions are governed by, and construed in accordance with, the laws of the State of New York, United States of America, without regard to the conflict of law provisions thereof to the extent such principles or rules would require or permit the application of the laws or any jurisdiction other than those of the State of New York. As you are contracting as a consumer, this will not affect your statutory rights.